Today the customers have been overly familiar, yesterday they were slow, tomorrow they will be enraged and the next day tearful. The buses come each day signalling the customers' mindsets where the destination should be. There are days when the buses just say 'Trouble' - and it always is.

Sometimes the same buses return day after day. I remember the great 'Demanding' influx that lasted for weeks in the Christmas of '98, and at least one 'Irredeemably Stupid' bus of varying size has been calling here daily since we opened. (Its passengers inevitably go home on the wrong bus and get soundly beaten whilst on it.)

Occasionally, unnervingly no buses come, just cars - and we don't know what we think about that. On those days we feel nauseous and some of us can't get enough air. Buses are a trial (who would disagree?) but we get their number early on, adjust our faces and it's a straightforward war of attrition. But the cars are constantly throwing curveballs, we spend our day reacting, we get tired, confused, sloppy - but they keep coming like a train and we lose valuable points.

Myself and a couple of likeminded colleagues have started a small collection to work on - mainly just observational stuff with very little experimentation. It's rare that a passenger is missed from a bus and depending on which bus it is, even the specimens themselves often don't mind. We've got a generic type A 'Irredeemably Stupid' female in the pit downstairs who appears to believe she's been shortlisted for some competition prize - even our specialists can't get a lot of sense from her but she's happy. Secured in the ventilation shaft is a 'Needy' male who after 6 days still thinks we're looking for 'someone who knows about Folk music'. My colleagues really have their hearts set on getting an 'Irrational' and I appreciate how fascinating the research could be, but we have to wait until we have somewhere strong and soundproof to keep one. I'm old enough to remember the 'Intensely Irritating' male store 7 were working on who escaped before liquidation. Fortunately he pissed the police and press off so much they never pursued it but it was a close call - if he'd been a 'No Nonsense' we'd have been fucked.